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"What Is Attrition Rate?"

'Attrition rate' is a term that describes the rate a workforce or customer base decreases but is not replaced.

Attrition rate is a success metric often shown as a percentage that describes to what extent the workforce or the customers have decreased in comparison to the total number.

It is different from the turnover rate, which describes how workers leave their positions and are replaced.

In the workforce, attrition can occur when employees retire or resign and are not replaced. Customer base attrition happens when customers age out or move on but are not replaced with new customers.

Learning how to calculate attrition rates in both the workforce and among customers can help businesses keep track of performance, hiring costs, the number of customers and profits.

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