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"In-Tray Exercise"

An in-tray exercise is a simulation used to assess the aptitude of potential employees as part of the employment selection process.

Candidates will be presented with a business-related scenario, accompanied by a list of related tasks including telephone calls, emails, complaints and reports. It is then up to the individual to prioritise each task in accordance with its perceived importance.

In-tray exercises are used by many companies as part of the selection process and they commonly appear as part of the interview stage.

The in-tray exercise is a major component of most assessment centres because of the variety of skills, knowledge and attitudes that can be tested.

The reason that the in-tray exercise is so widely used is that it allows the assessors to observe a candidate’s behaviour during the exercise. This is fundamentally different from an interview, in which candidates are predominantly judged on what they say.

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