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"The 911 Dispatcher Test"

A 911 dispatcher works as a point of contact for an emergency call.

They need to be able to calmly deal with a crisis, while taking necessary details and dispatching the right personnel based on the details given by the caller.

To be a successful 911 dispatcher, you need to manage communication with the caller and with the units.

You also must ensure you are getting all the information you need to create or update a report, including names and addresses, phone numbers and locations.

You will also have to remain calm while a caller is in crisis; they could be overwhelmed and emotional, terrified or injured – and this creates a highly pressured environment where multitasking and communication are key.

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